DialogPlay | Integrating AI Chatbot to Business

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Place your agent closer to user with DialogPlay

For Sales: Once installed on your page, the DialogPlay chatbot improves user experience by introducing, consulting, and supporting on product and service purchases.

For Helpdesk Support: Provide users quick, useful, and interactive response to questions using the DialogPlay chatbot.

For Overall Support: A DialogPlay chatbot keeps users' experience high throughout the purchase cycle with interactive response that resolves problems and provides critical information.

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DialogPlay as a new user contact

Inquiry Scenario: Provide immediate response to any question with a DialogPlay chatbot. When an operator is needed, it connects users with an operator.

Reservation Scenario: Reduce waiting time as a DialogPlay chatbot interactively gathers and confirm details from customers for staff to quickly complete reservation and reception procedures.

Information DialogPlay Scenario: Because the DialogPlay chatbot can handle even ambiguous information requests, it can find and provide the desired information.

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New experience with DialogPlay

Easy-to-use interactive UI: A single DialogPlay chatbot simultaneously serves multiple users and records dialog history for later analysis.

24 / 7 Response: No matter the time or the day of a query, DialogPlay chatbot is always ready to respond.

And more...: Linked to Slack, DialogPlay chatbot can hand over queries to an operator. And, new automatic dialogue scenarios are easy to create and maintain.

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Connect to various chat tools: Dynamic collaboration with many chat tools.

API Integration Scenario: Create scenarios for working with various systems.

Analysis Reports: Dialogue history, usage analysis, and user feedback

Creates FAQ Recommendations: Take service desk inquiry history and using AI suggests FAQ improvements.

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Optimize Business Scenarios-Dialogues with DialogPlay

Scenario Dialogue: Following business scenarios, DialogPlay chatbot responds to user questions.

FAQ Dialogue: Frequently Asked Questions are answered by DialogPlay chatbot.

Query Response: After defining a task, DialogPlay can execute according to the various inputs from users, and then return the correct response.

Operator Dialogue: When a chatbot cannot answer a question, DialogPlay chatbot has an operator to answer.

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It's easy to create a chatbot

Create: Just give your chatbot a name.

Define: Solve business challenges with a pre-defined scenario for chatbot execution; and define the steps for linking to an external system.

Publish: Now, publish your chatbot as a Slack bot or a web-embedded chat.

Pricing

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	TRIAL	LITE	STANDARD	ADVANCE
Initial fee	0 JPY
Monthly fee (except tax)	30 days free	50,000 JPY	80,000 JPY	150,000 JPY
Free Tier messages *1	1,000 Msgs	10,000 Msgs	50,000 Msgs	100,000 Msgs
Pricing Tier after Free Tier *1		0.5 JPY per Msg	0.5 JPY per Msg	0.5 JPY per Msg
Creating chatbots
Creating scenarios
Creating FAQs
Publishing applications
Publish for	Web LINE LINE WORKS Slack Azure Bot Service Microsoft Teams Google Hangouts Chat Direct Line API *4	Web LINE Slack	Web LINE LINE WORKS Slack Azure Bot Service Microsoft Teams Google Hangouts Chat Direct Line API *4	Web LINE LINE WORKS Slack Azure Bot Service Microsoft Teams Google Hangouts Chat Direct Line API *4
Importing scenario CSVs
Using chatbot templates
Hearing in dialogue
Chat simulation
Chat window themes
Integrations with APIs
Sending mails
Calling operators *3
Chatbot icons
Statistics Reports
Viewing Logs
Feedbacks
Re-learn failed scenarios
Integration with Office 365
Integration with Salesforce *4
Advanced scenario controls *5
Key type suggestion *6
IP restriction for admin
IP restriction for chatbot
Operation history for admin

User fees stated above are before sales tax.

*1 The number of messages sent to a single user request. Requests in the simulator are excluded from the count.

*2 If you exceed the number of free message allowed in the Trial Plan, additional messages will be blocked.

*3 The operator call function is limited to the Web, Microsoft Teams, LINE, LINE WORKS, and Slack.

*4 Services are provided in a beta state.

*5 Variable manipulation, and full-text search engine result are controlled by external system calls.

*6 Published chatbots can only be exported to a Web platform.

FAQ

What is a chatbot?

"Chatbot" is a combination of "chat" and "bot" (short for robot) and is a program that automatically converses with users through text and speech.

What is DialogPlay?

DialogPlay is a business chatbot platform to create, publish, and operate business specific chatbots.

You create a chatbot for business scenarios, where the chatbot interactively response to user requests. When a requests needs human interaction, DialogPlay allows and operator to take control and provide answers.

Who can use DialogPlay?

DialogPlay is a service for organizations to user only with a web browser.

Are programming skills or special expertise needed to create a chatbot?

Anyone can easily create a chatbot for your business scenario, without any technical expertise or programming skills.

Can I make a Slack bot with DialogPlay?

Yes, you can publish chatbots created with DialogPlay as Slack bots. It also supports platforms other than Slack.

I want to ask more questions, who should I ask?

Use the chat form at the bottom of this Web page, and ask your questions to a chatbot created by DialogPlay！

Example: "What is a scenario?"

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